ClickSoftware Technologies Ltd. 

Founded by Dr. Moshe BenBassat, a former university professor, ClickSoftware has its roots in academia. From its early history onward, ClickSoftware has been the recognized leader in driving decision-making processes and helping service organizations get the most out of their resources.Today ClickSoftware offers a full range of service optimization solutions, as well as a host of implementation, educational, and support services. ClickSoftware's customers represent a cross-section of leaders in the utilities, telecommunications, computer and office equipment, home services, and capital equipment industries. Well over 100 customers around the world have employed ClickSoftware service optimization solutions and services to achieve optimal levels of field service.

Corporate Overview:

• English Version pdf (936k)
• UK Version pdf (865k)
• German Version pdf (486k)
• French Version pdf (868k)

Learn more about ClickSoftware's services:

The fundamental difference between ClickSoftware solutions and ERP, CRM and Service Management Systems is our focus on driving decision making processes as opposed to managing routine data processing activities. Over the last twenty years we have devoted more than 500 person-years in researching and developing decision-support and resource optimization solutions. We are proud of the fact that we brought to the service sector what supply chain technologies have brought to the manufacturing sector when, in 1996, our CEO, Professor Moshe BenBassat, coined the term 'service chain optimization'. More recently, we were awarded a patent for our concept of continuous planning and scheduling, which is the fundamental principle behind the service chain optimization concept.

Our solutions have become the backbone of daily execution in many leading service organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where, and When? This is known as the W6 paradigm.

ClickSoftware has become famous, globally, for managing the day-to-day operations of a service organization but this represents only a limited section of the service chain. ClickSoftware delivers the only end-to-end service optimization solution covering the full spectrum of decision-support and optimization needs of a service organization.

ClickSoftware delivers best-in-class functionality to a global client base of market leaders across high tech, telecommunications, utilities, home services and other industry sectors. ClickSoftware and its customers have received numerous industry awards, and is consistently ranked ahead of competitors by industry analysts, customers, and business partners.